Refund policy

Return & Refund Policy

At MomeHub, we want you to love your bag as much as we do. If something isn’t quite right, we’re here to help.

Returns

You may request a return within 30 days of delivery.

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition

  • All original tags and packaging must be included

  • Proof of purchase is required

Non-Returnable Items

We do not accept returns for:

  • Items marked as final sale

  • Products that show signs of use or damage not caused by us

Refunds

Once your return is received and inspected:

  • We will notify you of the approval status

  • If approved, your refund will be processed to your original payment method within 5–10 business days

Please note:

  • Original shipping costs are non-refundable

  • Processing times may vary depending on your bank or payment provider

Exchanges

We currently do not offer direct exchanges.
If you would like a different item, please return your original purchase and place a new order.

Damaged or Incorrect Items

If your item arrives damaged or you received the wrong product:

  • Please contact us within 7 days of delivery

  • Include photos and your order details

We’ll make it right as quickly as possible.

Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect

  • We recommend using a trackable shipping service

How to Start a Return

To initiate a return, please contact us:

📞 (562) 350-2764

Late or Missing Refunds

If you haven’t received your refund yet:

  • Check your bank account again

  • Contact your credit card provider

  • Then reach out to us for further assistance